Higher Education Contact Center ROI Calculator

Calculate the return on investment for your institution's contact center solution based on operational efficiency, cost savings, and service improvements

Contact Information

Enter Your Full Name.
Enter Your Full Email.

Current State Metrics

Total number of calls handled per month
Average time spent on each call
Percentage of issues resolved on first contact
Percentage of time agents spend on productive activities
Current staffing level
Including salary, benefits, and overhead
Monthly technology infrastructure costs

Projected Improvements

Expected reduction in average handling time
Expected improvement in first call resolution
Expected improvement in agent productivity
Expected reduction in technology costs
One-time setup and implementation costs
Monthly cost of new contact center solution
Expected improvement in student satisfaction scores
234%
Annual ROI
$166,800
Annual Cost Savings
3.6
Payback Period (months)
6.8
New Average Handling Time (min)
80%
New FCR Rate
$12.02
New Cost Per Contact
13%
Capacity Increase

Annual Savings Breakdown

Labor Cost Savings (AHT Reduction) $118,800
Technology Cost Savings $24,000
FCR Improvement Savings $17,000
Agent Utilization Savings $23,760
Total Annual Savings $183,560

Key Assumptions & Considerations

This calculator assumes 8-hour workdays, 22 working days per month, and includes qualitative benefits like improved student satisfaction. ROI calculations are based on first-year projections and may compound over time. Consider additional benefits such as scalability, reduced training costs, and improved institutional reputation when evaluating total value.